Online Booking Terms and Conditions
RegistrationsBookings will only be confirmed upon receipt of your deposit or confirmation from your employer / sponsor that they will fund your training (purchase order/letter/email). Deposits are not refundable.
Monthly payment option - if you are taking our monthly payment option, please note the following:
- Should you choose not to complete your training course, the payments will continue as planned.
- Certificates are requested from the appropriate awarding body provided your account is paid in full (you can choose to clear your balance at any time).
- Certificates are requested from the appropriate awarding body provided your account is paid in full (you can choose to clear your balance at any time).
- If, for any reason, you are not able to continue with your planned payments, Absorb Fitness reserve the right to withdraw training services and assessments.
- If you have answered yes to any of the Medical History questions you must enclose a letter from your doctor stating that he/she understands the nature of the course and he/she is happy for you to take part.
Absorb Fitness reserve the right to refuse your registration if we feel that your medical condition may be exacerbated by the proposed training.
Your course booking will be confirmed by email (or post if you have no email address). If you need to cancel this agreement, you must do so within 7 days from registration.
CancellationsPlease read this section carefully as it contains important information should you need to cancel your training agreement.
| Period | Refund |
| Up to 4 weeks before the course starts | Full refund excluding deposit (25%) |
| 2 Weeks before the course starts | 50% refund less deposit (deposit is 25%) |
| Less than 2 weeks or fail to attend | No refund |
Transfers
| Period | Charge |
| Up to 2 weeks before the course starts | Free |
| Less than 2 weeks or fail to attend | £100 |
Assessments
(theory exams / practical observations / worksheets and case studies)
If you are unable to attend on the proposed date set for your theory or practical assessment you must inform your tutor on the first day of the course. Failure to do this may result in further charges (generally £25.00 per assessment).
If you are unable to proceed with your planned assessment for medical reasons you must provide written confirmation of this from your GP.
If you are referred in any of your assessments and you have attended all of the learning sessions, Absorb Fitness will provide one re-assessment free of charge, other assessments are charged at £30.00 each.
If your course has practical assessment elements you must bring a client (a friend or a relative) to teach on the day of your assessment.
ALL CANCELLATIONS, TRANSFERS AND ASSESSMENT TRANSFERS/DEFERRALS MUST BE CONFIRMED IN WRITING EMAIL/LETTER.
CertificationUpon completion of your training we will request your certificates from the appropriate awarding body. They generally take around 4-6 weeks to arrive. Your certificate will be issued with the name that you supplied at registration and any changes will incur a charge.
Certificates are issued when your account is paid in full.
CancellationIt may be necessary, due to circumstances beyond our control, that we change or cancel course dates. We will notify you of these changes by post and/or telephone and you will be entitled to a full refund or free transfer to another course, if applicable.
Training VenuesAbsorb Fitness agree:
- To provide suitable venues for the purpose of your training.
- To carry out risk assessments to ensure the safety of students.
- To provide Public Liability Insurance for the protection of students and staff.
You agree to:
- Treat the facilities with due consideration.
- Access the facility for the training hours only - we have no access to these facilities outside of the training hours. The facilities are available to you only.
- Protect your personal belongings - Absorb Fitness cannot accept any responsibility for loss or damage of your personal effects.
- Refrain from the use of mobile telephones, many of the centres we use have polices that prevent the use of mobile telephones and cameras.
Training Materials
All of your learning and assessment materials are included in your course fees, you will be asked to sign for them on the first day of your course. If you mislay or lose them and require further copies there will be additional charges.
Data ProtectionAbsorb fitness are registered members of the Data Commission Office and fully support the privacy if our students. We will never disclose your information to a third party unless required to by law. Our databases are password protected and we do not store any financial information.
If you would like your details removed from our systems after completing your training, please inform us by email / letter.
CopyrightAll learning materials are copyrighted by the awarding bodies,you must not copy or distribute these documents.
